The presence of the customer and tech support that a web hosting company provides will tell you a lot for the services that they provide as well. If you can use just e-mail messages and tickets, you have almost certainly found a reseller not the actual web hosting supplier. If this is the case, you may have to wait for a couple of days so as to have a problem resolved as the reseller may not be checking their communication on a regular basis or they may need to contact the actual website hosting company for additional help. When the supplier can provide several options for communication with fast response time available at any time, they're most likely the top provider, not just a reseller. So you will enjoy well-timed assistance and quality support because they will have immediate access to the servers where your account will be created. Regardless of the problem - technical or sales, it is generally much better to get hold of your website hosting company directly via your preferred way of communication.
24/7 Customer Support in Web Hosting
The customer and tech support services for all our web hosting
plans are twenty-four-seven, therefore you can forget all about waiting for a few days to get assistance. If you aren't our client yet, you can phone us, chat with a representative or send an e-mail message. In case you currently have an account, you can open a support ticket on top of the other three ways of contact. You are able to pick the most suitable way to contact us based on what your location is or the device you are using. We can assist you for almost any webhosting-related question that you may have or problem that you may experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you could open a support ticket, but even then the max reply time will never exceed one hour.
24/7 Customer Support in Semi-dedicated Servers
You can try out our support services even before you purchase a semi-dedicated server
account from our company as we have telephone and live chat support for pre-sales, billing and basic questions. Our agents can help you find the perfect plan or give you information about our servers, in order to check whether the system requirements for your websites are met. In case you are a current client, you can also get in touch with us through electronic mail or via our ticketing system, which is accessible via the Hepsia hosting Control Panel. We warrant that any time you use these two ways of communication, you'll get an answer within no more than 1 hour and that’s 24/7, which includes weekends and official holidays. In case you have used the web hosting services of other companies, even big ones, you will be able to compare the reply time because it usually takes a full day for them to address a ticket.
24/7 Customer Support in VPS Servers
If you acquire a VPS server
through us, you can use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general issues, we now have several local phone numbers in the U.S.A., the UK and Australia as well as a live chat service. If you're an existing customer and you want assistance with a technical issue that requires additional time to investigate or resolve, you will be able to open a ticket through your billing account or you will be able to send an email and we'll take care of the issue and send you an answer within one hour. The answer time is warranted 24/7, including holidays and weekends, still for most issues it takes less than 30 minutes to receive assistance. Our support service covers your VPS as well as all pre-installed software it features, so if you'd like to have help with third-party software, you can check the optional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers
If you buy a dedicated server
through our company, you can contact us at any time using various channels and the maximum time that you'll need to wait for an answer is up to one hour, which means that you can forget all about waiting a whole day. Our customer and technical support service is accessible 24/7 regardless of whether it's a weekend or a holiday and we can help you with anything relevant to the apps which are pre-installed on the server. To contact us about a technical issue, you're able to open a ticket from the Help section of your billing Control Panel or you could send us an e-mail. In case you have any basic questions or you would like to know more about our hosting solutions before you order, you can also use our live chat or you can call one of the local numbers that we have in different countries around the globe. If you're looking for assistance with third-party software that you can't install or run properly, you're able to add the Managed Services upgrade to your package and our system administrators will assist you.