There are a number of ways in which you can touch base with the web hosting company whose services you’re using, but the one that you’ll invariably find regardless of which company you pick is a trouble ticket system. It is the easiest medium of correspondence for a variety of reasons. If no customer service staff member is available at the moment and they are all occupied, a phone call may not be replied to, but a ticket will invariably be received. Besides, you can copy ‘n’ paste extensive pieces of info without needing to worry about typographical errors, and if a particular issue needs more time to be fixed or a number of replies need to be exchanged, all the information will be in the very same location, so each party can always see the comments added by the other one. The negative side of using tickets to contact your hosting provider is that they’re typically separate from the hosting platform, so if you need to supply information or to adhere to instructions, you’ll need to use at least 2 different admin interfaces and this number may rise if you want to administer a handful of domains. On top of that, lots of web hosting providers reply to tickets after hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while waiting around for an answer.