There are a number of ways in which you can touch base with the web hosting company whose services you’re using, but the one that you’ll invariably find regardless of which company you pick is a trouble ticket system. It is the easiest medium of correspondence for a variety of reasons. If no customer service staff member is available at the moment and they are all occupied, a phone call may not be replied to, but a ticket will invariably be received. Besides, you can copy ‘n’ paste extensive pieces of info without needing to worry about typographical errors, and if a particular issue needs more time to be fixed or a number of replies need to be exchanged, all the information will be in the very same location, so each party can always see the comments added by the other one. The negative side of using tickets to contact your hosting provider is that they’re typically separate from the hosting platform, so if you need to supply information or to adhere to instructions, you’ll need to use at least 2 different admin interfaces and this number may rise if you want to administer a handful of domains. On top of that, lots of web hosting providers reply to tickets after hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while waiting around for an answer.
Integrated Ticketing System in Web Hosting
Our web hosting come bundled with an integrated trouble ticket system, which is included in our custom-built Hepsia hosting Control Panel. In stark contrast with other comparable tools, Hepsia allows you to manage everything connected with the hosting service itself in the exact same place – invoices, files, emails, support tickets, etc., avoiding the necessity to use different systems. In the event that you’ve got any pre-sales or technical questions or any difficulties, you can send a ticket with just a few clicks without ever leaving your hosting Control Panel. In the meantime, you can choose a category and our system will present you with a variety of educational articles, which will supply you with more info and which may help you fix any particular problem before you actually open a ticket. We guarantee a support ticket response time of no more than 1 hour, even in case it is a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Servers
We deem it far more convenient to manage everything in one single place, which is the reason why we have implemented a trouble ticket system into the custom-developed Hepsia hosting Control Panel, which is offered with every single semi-dedicated server plan. This will allow you to manage the correspondence with our customer service staff together with your web files, which means that you will not need to memorize one more log-on name for a different system. You will be able to open a new ticket or to track the status of an old one with no more than several clicks of the mouse while you’re browsing the content within your account. Additionally, you can look through older tickets using a clever search box or check relevant FAQ articles, which offer solutions to commonly experienced predicaments. The integrated trouble ticket system is monitored 24x7 with the maximum response time being only sixty minutes, so there will always be somebody to help you.