Customer Support Channels
A One–Hour Ticket Response Time Guarantee
Every single help request you submit to us will be dealt with within maximum 1 hour. In case your trouble ticket or e–mail needs further assistance from an administrator, we’ll forward it and leave a comment to inform you that your issue is being examined. If you order our Managed Services package, all of the server management services included there will be performed at a time of your preference.
A Top–Notch Customer Service
- We will be at your disposal round–the–clock to answer any questions that you may have about our Hosting Control Panel or any of the apps that we have preinstalled for your convenience on the dedicated server. If you also need support tackling server admin procedures, you can examine our Managed Services package, which includes data backup hard drive space, weekly Operating System updates, server monitoring and restarting services, as well as installation and troubleshooting services.
An Intuitive Help Section
Our Hosting Control Panel was pre–installed for every dedicated server. Among its functionalities is a very convenient integrated knowledgebase that will guide you step by step on all the tasks that you can carry out. Most of the educational articles in addition video versions which show all the actions that you can carry out in a very illustrative manner. You will find all the instructional articles and the video tutorials in the upper right corner of each Hosting Control Panel section.