An Intuitive Help Section
In the Hosting Control Panel you can find an in–depth Help Center section offering plenty of educational articles and frequently asked questions. They are answered by our support team of qualified technicians. Simply type in your question and our intelligent software will give you the most suitable answer.
How–To Video Clips
We have prepared a selection of educational video tutorials that detailedly explain how you can rectify a typical issue related to your web hosting account. You’ll find the instructional videos in the Help Center.
A One–Hour Support Ticket Response Time Guarantee
All our semi–dedicated servers are backed up by a round–the–clock customer care service and feature a 1–hour response guarantee. Our capable techs will be online 24–7 and will rectify any issue that you might possibly stumble upon within less than 1 hour after the client support ticket submission. In the majority of cases, a response will be provided to you within 20 minutes.